FAQ

PLACE AN ORDER

How secure is my online order?



When you shop online using your credit card, all of your information is entered into an SSL secure web page. Your information is then encrypted with SSL and sent directly to our credit card provider's network, where your card and transaction are pre-authorised and approved. Your credit card information is not stored on our serve



At FidoSeat you can checkout using all types of credit and debit cards or using the PayPal Express payment option. We do not accept direct bank transfers or cash on delivery.

ORDER DELIVERY

When will my order be processed?



All orders are handled and shipped from our warehouse. Please allow extra time for order processing during holidays and sales.



We process orders from Monday to Friday. Orders will be processed within 1-2 business days of the order date and shipped the day after the processing day. Please note we do not ship on weekends.



Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.



How can I track my order?



We will email you tracking information as soon as your order has been shipped. You will usually receive the tracking number the day after we ship your order.

Feel free to track your order on our dedicated page.




RETURNS AND EXCHANGES

How can I return my order?



If you are not satisfied with your purchase and would like to return an item, please contact us within 14 days of receiving your order. Please provide your order number and the reason for the return. Our customer service will review the return request and send further instructions if the return is approved.



For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.



What if the items I received are faulty, incorrect or damaged?



Please contact us within 7 days of receiving your order if you have received incorrect, missing and/or defective goods. Please include your order number, photographs of the item(s) and all related references upon receipt of your package. We will do our best to resolve your case as soon as possible.



How long does the return process take?



Returns can take up to 7 working days to process from the day we receive your return. We will send you an email to confirm once your return has been processed.